Returns policies

Summary

AKIRA
Mr. Porter
Stylebop
Bike Bandit
FSAstore
U.S. Outdoor
Costume SuperCenter
Nordstrom
AHAlife
Beauty Encounter
DERMAdoctor
PureFormulas
Kohls
Elizabeth Arden
SwimSpot
The Outnet
shoes.com
G by GUESS
Backcountry
French Connection
Juicy Couture
DVF
Tilly's
Moosejaw
Blue & Cream
Blank NYC
CAMI AND JAX

Returns policy for AKIRA

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge.  Purchases made from a gift certificate will be refunded by an online store credit.  Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. A separate box should be used to ship shoes with the original shoebox inside. The original shoebox should be free of damage and postal labels. Final sale items are non-refundable and non-exchangeable. Beauty products, earrings, and event tickets are non-refundable.

*AKIRA reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed.

Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed. 

Please Note: A $7.95 fee will be assessed to all shipments that are returned because of failure to be delivered due to an incorrect address provided by the customer.


Returns policy for Mr. Porter

RETURNS AND EXCHANGES

Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorisation (RMA) number and send your item(s) back to us within 28 days of receiving your order.

More info: http://www.mrporter.com/Help/ReturnsAndExchanges


Returns policy for Stylebop

Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.

In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.stylebop.com.

Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.

Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.

The return is carried out by the same shipping partner used for the original delivery.

Read more here: https://www.stylebop.com/en-de/women/customerservice#a4


Returns policy for Bike Bandit

In order to be a valid return, contact BikeBandit.com's Returns staff for a Return Authorization or go to Return/Exchange Item link on your order details. Be sure your return reaches BikeBandit.com within the timelines outlined above (15 days from delivery for OEM parts, 30 days from delivery for Aftermarket or Apparel Items.)

Read our full  Online Returns Policy at www.bikebandit.com/help/returnpolicy


Returns policy for FSAstore

You may return the products you purchased within 30 days of your order date for a full or partial refund if the product has not been used and is in its original packaging. We may deduct return shipping costs and/or a restocking fee from your refund depending on the reason for the return.

Fees are determined on a case by case basis. Our standard restocking fee is 10%. Some products may have higher restocking fees, which are noted on each applicable product page.

If any of the following issues occurs, please contact us within 7 days of receipt of your order:

- You received the incorrect product
- The product was visibly damaged upon arrival
- The product had expired upon arrival

If you receive an item and it is not functioning properly, please refer to the product manual for troubleshooting. If you need additional assistance, please contact the product manufacturer directly for more details. If you're unable to resolve the problem after contacting the manufacturer, please contact us to find more information about receiving a replacement or returning your item for a refund.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Prescription Returns

By law, we cannot accept returns of products requiring prescriptions for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free at 1-888-372-1450 or email info@fsastore.com with details of the error.

How to return

Step 1: Request a Return
Please email us with your order number, the product(s) you wish to return and the reason for which the item is being returned to us.
Email: info@fsastore.com

Step 2: Receive Return Label
Once your return has been approved, you will be provided (via email) pre-paid UPS domestic label to return the purchase to us.

Step 3: Ship the Returned Items
Please safely pack the items you wish to return, attach the pre-paid return label and drop it off at your nearest UPS Office.

Step 4: Receive Refund
Once your return is received and inspected at our fulfillment center (usually within 3 business days of receipt), your refund will be processed and a credit will be applied to the original card used for this purchase. Please note that the funds may take 3-5 days to transfer back to your account.

Refund Exceptions

If we are not able to refund the credit card or FSA card you used to place your order because it has expired, we will do our best to contact you to you to resolve the issue. If we are not able to contact you, we will create and email you a store credit equal to the amount of the refund. The store credit will be valid for six months.

Return to Sender Packages

Occasionally, shipments are returned to us as undeliverable. In such cases, we will contact you at the phone number and email address in your order to obtain a correct shipping address. If we are unable to reach you, we will issue a refund in the amount of the items returned to us. If we are not able to contact you and your card or FSA plan has expired, we will issue and email you a store credit in the amount of your order.

If you have any questions or comments please feel free to contact us via phone at (888) 372-1450 or email at info@fsastore.com and a customer service representative will be happy to assist you.


Returns policy for U.S. Outdoor

Returns - Simple, Easy, and No Hassle Return Policy

If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.

Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.

Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.

To generate a UPS label please visit usoutdoor.com help section.

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.

If you need to download another copy of the return form please visit usoutdoor.com help section.

Please Note: If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 866-876-3932, we may be able to save you time and money.

Send all eligible returns to:

The U.S. Outdoor Store
Internet Division
Attn: Internet Returns
219 SW Broadway
Portland, Oregon
97205


Returns policy for Costume SuperCenter

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

 

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

 

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

 

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

 

Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.

 

Send returns to:
Costume Returns
1620 E. Stateline Rd.
Suite 101
Southaven, MS 38671


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for AHAlife

What is your return policy?

Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing concierge@ahalife.com.

Items that are made-to-order or one-of-a-kind are not eligible for return.

How do I return an item?

To return an item, please contact our Concierge team with your order number, item, and reason for return. We will review your request and issue you a return authorization upon approval. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging.

Can I exchange an item?

Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.

Is there a fee for returns?

No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

I received a damaged item. What do I do?

If any item arrives in less than perfect condition, please notify us by contacting concierge@ahalife.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

When will I receive credit for a return?

Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact concierge@ahalife.com.


Returns policy for Beauty Encounter

Returns & Store Credit Policy

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components.When calling or emailing our customer service team, please have your order number available to allow us to better serve you.

Return Policy - Specific Guidelines and Restrictions:

- Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.

- Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to Company error or product defect.

More on Refunds:

- Allow 7-10 business working days for your refund to post to your account.
- Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
- Refunds can only be credited back to the same payment method used on the original order
- Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
- Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.

How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?

We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Beauty Encounter is NOT obligated to refund your original shipping cost or your return shipping fee. Beauty Encounter reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.

Some items cannot be returned for refunds or store credits:

- Fashion Accessories – These products may not be returned.
- Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.

No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section. 
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order. 

Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.888.617.2488, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or a store credit. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.

Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions. 

My BE Perks: If you redeemed you BE Perks on a product you are returning, the amount will be returned to your account in the form of Store Credit. 

E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed. 

International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. 

Returns and Shipping of Dangerous Goods: Certain items including fragrances, aerosols, some items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Beauty Encounter uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com 


Return Merchandise Authorization (RMA)

Follow the instructions below to return a product to the BeautyEncounter.com fulfillment center:

- Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
- Securely re-carton/package the unused item(s) you wish to return, along with any applicable free gifts, and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.
- Write your RMA number on the outside of the shipping box/envelope.
- Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.

*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

BeautyEncounter.com
c/o Returns Department
18480 Pacific Street
Fountain Valley, CA 92708
USA

*Before mailing, refer to the “Returns and Shipping of Dangerous Goods” section. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

You can check your order status online at anytime to see if we’ve received and process your RMA request. You also mayContact Us to check on the return status. Please have your order number available to allow us to better serve you.

Order Inquiries:
1-888-617-2488
Mon thru Fri 8:00 a.m. – 5:00 p.m. PST

Gift with Purchase Rules To Remember

Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax.Free gifts cannot be exchanged. Free gifts with purchase will be added to your shopping bag when you are 1) qualified for the free gift product and 2) you select the qualifying product offered.

Minimum Purchase Threshold

Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. Meaning, your final minimum spend total does NOT include shipping charges, coupon discounts, or applicable sales tax. For example, if the total purchase needs to be $60 and your total is $60.00 before any coupon discount is applied and also includes shipping and taxes, then you will NOT qualify for this Gift with Purchase or Free Shipping promotion unless the total excludes all taxes, shipping, and discounts. As with all promotions, Beauty Encounter reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At its sole discretion, Beauty Encounter may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.


Returns policy for DERMAdoctor

Returns


Products may be returned for a refund within the first 30 days from the date of the purchase, excluding the shipping charge unless noted specifically on the individual product page. We cannot accept returns of products that are empty, on sale or have been discontinued. We cannot be responsible for any Customs Office actions nor for reimbursement of any Customs Fees if products are returned from outside the United States. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return.

To return any item, simply contact us toll free at 1-877-DERMADR or email us at service@DERMAdoctor.com to receive a Return Merchandise Authorization (RMA) number, then ship the item(s) back to us along with a copy of your order invoice. Once your return is received, you will receive the refund, along with an email message confirming receipt. Note: Original and/or return shipping fees are non-refundable.

Returns may be sent to us:

DERMAdoctor
Attn: Returns
1901 McGee Street
Kansas City, MO 64108

 

Exchanges


With prior approval, and within our 30-day return policy guidelines detailed above, exchanges may be made. When any returned items are received, the exchange will be processed. If the new product ordered is more than the return credit, please specify what form of payment you would like to use to satisfy the account balance and complete the exchange. We do not accept exchanges of products that are empty. Call us toll free at 1-877-DERMADR or email us at service@DERMAdoctor.com to receive a Return Merchandise Authorization (RMA) number.


Returns policy for PureFormulas

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Our guarantee and our no-hassle policies:

30 day return policy

No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*   
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.


Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Elizabeth Arden

RETURN INSTRUCTIONS

If you wish to return an item to Elizabeth Arden, please follow the instructions below within 30 days of purchase.
Pack the item(s) securely in the original product packaging, if possible. All items must be returned in good condition to ensure that you receive credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
Enclose the top perforated portion of the original receipt, please include your order number, reason for return, billing name, and address with the item(s).
Send the return package to the following address (you can use the label provided on the front of your receipt):

Elizabeth Arden
Returns Processing
4638 E. Shelby Drive
Memphis, TN 38118-7424
Package should be shipped pre-paid through a traceable method like UPS or Insured Parcel Post. Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable. We cannot accept COD deliveries.

RETURNS RULES AND RESTRICTIONS

Returns must be made within 30 days of purchase.
Products must be unused and in good condition with all packaging attached.
Shipping and handling costs, gift box costs and other charges are non-refundable.
All return shipping charges must be prepaid. We cannot accept COD deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
Elizabeth Arden  will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.


Returns policy for SwimSpot

Returns and Exchanges are Accepted Within 30 Days of Purchase

If for any reason you are dissatisfied with your purchase, we will gladly accept any unwashed and unworn merchandise for return or exchange within 30 days of purchase to the original method of payment. All items must be returned in their original condition with all tags and hygienic liners in place. Due to health safety reasons, any merchandise that is soiled, worn, damaged, or laundered will not be accepted and will be returned to sender. Any shipping and handling charges incurred on the original order are not refundable. Please note that return packages sent with our return label typically take 3-7 business days to be delivered to our offices. The processing time for returns/exchanges is 1-4 business days upon reciept. During our peak season (March 15th - July 30th) there may be a delay in processing time.

Return/Exchange Shipping

Exchanges qualify for free return shipping with the use of our pre-addressed USPS Return Shipping Label. This label cannot be used for international exchanges, it can only be used for addresses within the United States, APO's, FPO's and US Territories where the United States Post Office is in operation.

Print a Return/Exchange Form at [https://www.swimspot.com/swimspot-2015-new-return-form.pdf].

Create a Return Label at [https://www.swimspot.com/return-label/].

There is an $8.00 return shipping charge that will be deducted from your return refund for the use of this label without an exchange.

You may use your own method of shipping to return items, but please insure the package and keep your tracking number on file in case the package is lost. SwimSpot will not be responsible for lost or damaged packages that are not shipped using our USPS Return Shipping Label. We cannot accept COD shipments.

If you are returning an order from outside the U.S. or choose not to use the pre-addressed return label, please send your package via a prepaid, insured, and traceable shipping method to ensure a safe and documented delivery to:

SwimSpot Holdings, LLC.
ATTENTION: Returns Processing
2692 Dow Avenue
Tustin, CA 92780, U.S.A.

How to Return/Exchange

Please complete the return and exchange section of the form on the back of your original invoice and enclose it with the item(s) you are returning.
If you can't find the original, print a new return and exchange form can be found here.
Be sure to indicate if any of your shipping and billing information has changed, and if you would prefer to receive a refund or make an exchange for another size, color or item.
If you are simply returning an item, you can either choose to pay your own shipping or use our pre-paid USPS Return Shipping Label. There is an $8.00 return shipping charge that will be deducted from your refund for the use of this label without an exchange.
If you are exchanging an item, please fill out our pre-paid USPS Return Shipping Label at no charge. Be sure to retain your tracking number (The 22 digit number below the bar code. i.e. – 9184 9690 1038 6103 2858 81).
Cover or remove the original shipping label and ship your package back to us.

Return/Exchange Process

For returns, please allow up to one billing cycle for your return refund to reflect accurately in your account. Any shipping and handling charges incurred on your original order are non-refundable.

For returns with a promo code applied, you will be refunded for the amount you have paid over your promo code minus shipping cost. If you are returning only part of your order, any amount left unused must be forfeited. If you are returning your entire order, your promo code will be reactivated for you to use, with its original restrictions applied. No refunds can be issued for any amount purchased through another website/source other than SwimSpot (i.e. LivingSocial, Groupon, etc.).

For exchanges, you will first be refunded to your original method of payment for the merchandise you are sending back, and then an entirely new order, at no shipping cost, will be charged to your original payment method for your exchange, unless otherwise instructed. Separate confirmation e-mails will be sent to the e-mail you provided at checkout for your refund and exchange order.

For exchanges with a promo code applied, if you are exchanging part of your order, any amount left over from your promo code will be applied to your exchange order. If you are exchanging your entire order, you will first be refunded for the amount you have paid over the promotional value, and that value will be applied to your exchange order. Please note that vouchers such as LivingSocial and Groupon deals are only good for one exchange. No exceptions.

Special offers may be subject to reduction by a return/exchange or cancellation.


Returns policy for The Outnet

How To Return An Item

If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
- Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
- Look for CREATE RETURN and follow the steps.
- Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility. 
- Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
- Seal your package ready for the driver to collect it.

If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.

If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.

As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

Alternate Return Methods

We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:

YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014

Please note that we will not accept liability for goods that are not returned via our shipping partners.

Tracking Your Refund

You can track the status of your return while it's on its way back to us using the return tracking number.

As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued. 

To keep in mind

Your refund will be credited to the payment method used to place the order and will exclude:

- $7.95 for your return
- the initial delivery cost

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.

Late Returns

Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.

Our Returns Policy

Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.

SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

TECHNOLOGY
Technology products must be returned in the original packaging.

PORTER MAGAZINE
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.

COLORS
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.

REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.


Returns policy for shoes.com

RETURN/EXCHANGE POLICY

If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
 - We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:

Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.

If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
 


Returns policy for G by GUESS

While we take pride in every G by GUESS product, if you are not satisfied with your purchase we'll assist you with a prompt return. Shipping will not be refunded, however if you would like an exchange, we will gladly ship your replacement order via UPS ground shipping at no additional charge. GbyGUESS.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to 30 days after purchase date. Original receipt, hygiene strip and tags must be in place in order for the return to be accepted. Unfortunately, pierced jewelry and underwear are final sale. Sale merchandise may only be returned to a store for an exchange. 

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type, excluding shipping charges. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a merchandise return card.

G by GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.

Q: What is returnable?
A: Original receipts required for all returns/exchanges.  All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply.  All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location.  Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.


Returns policy for Backcountry

We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.

- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

- Used gear, bikes, or bike frames not damaged due to abuse will be issued store credit in the form of credits applied to your Backcountry account. We will not accept the return of products damaged due to abuse.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.

Warranty Contacts

General Requests: warranty@backcountry.com
Bike: warrantybike@backcountry.com

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item brand and description, and a picture of the defect.

EXCHANGES AND RETURN NUMBERS (RMAs)

Sometimes you need to exchange a product for something else - it happens. Exchanges on Backcountry only require a few minutes and an RMA (Return Merchandise Authorization) number. You can create an RMA from an order in your Order History [www.backcountry.com/store/order_history.html] or contact a Gearhead to help you make one.

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call or chat with a Gearhead in our Customer Services Department if you’d prefer to make an exchange without setting up a new order.

RETURNS SHIPPING

With a Prepaid Label

To make shipping a return even easier, we offer a flat-rate $6.99 UPS shipping label for eligible U.S. customers returning products that don’t need to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after a Gearhead generates an RMA for you. Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.

*Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more.

Without a Prepaid Label

To return products without a $6.99 UPS label:

- Create an RMA from your Order History or contact a Gearhead to have one created for you.
- Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
- Write the RMA on the outside of your package.
- Ship your return to this address:

Backcountry.com Returns Department
2607 South 3200 West, Suite A
West Valley City, UT 84119

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.


Returns policy for French Connection

US ONLINE RETURN POLICY

French Connection will issue a refund for full price merchandise returned to us unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt within 30 days of the ship date.

Sale Merchandise is eligible for a onetime exchange for merchandise of equal or greater value.

Altered merchandise, underwear, swimwear, fragrance and gift cards are considered FINAL SALE and are not eligible for a refund or an exchange. Please ensure that you include the corresponding dispatch note when returning merchandise. French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable. There are no refunds for FINAL SALE merchandise. French Connection offers a one-time exchange on FINAL SALE merchandise within 30 days of the ship date for merchandise of equal or greater value. No return label will be provided for FINAL SALE purchases. No account credit will be issued for FINAL SALE merchandise.

French Connection does not accept returns or exchanges for merchandise purchased outside of the US.

Merchandise purchased on French Connection US website may only be returned to French Connection US website, it may not be returned or exchanged in French Connection stores.

For further information, please acces  http://usa.frenchconnection.com/content/help/returns.htm


Returns policy for Juicy Couture

We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.

We will gladly exchange like items and ship to you at no additional charge (applicable in the US only). For Hawaii, Alaska, and International returns & exchanges please contact Customer Service Department at 1.888.824.8826.

For your convenience, a prepaid shipping label is included in all domestic (i.e. 48 contiguous United States) orders.

Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from JuicyCouture.com will be accepted.

International Customers:

Please contact us at customerservice@shop.JUICYCOUTURE.com or 1-888-824-8826 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. Juicy Couture merchandise purchased online via this website is only is eligible for mail-in returns. Final sale merchandise is not eligible for return.

How do I return/exchange in a store?

Merchandise purchased via this website with a credit card or gift card can only be returned or exchanged at the Juicy Couture online store.

Returning an Online Purchase

For your convenience, a pre-paid pre-addressed return label is included with your order to help make the return process hassle-free.

Return Packages to:

Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221

How to ship a return or exchange

Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package. You can download the return if you don't have one from here: http://www.juicycouture.com/images/returnform.pdf

Return or exchange instructions using a prepaid return label:

- This service is only available for the 48 contiguous United States.
- Please fill out reason for the return or exchange and place this entire form in the box.
- Take your package to any authorized UPS location

Return or exchange instructions without using a prepaid return label:

-You can also send the merchandise back to us using any other traceable shipping method, at your expense.

- Complete the return/exchange form on the back of the invoice and place this entire form in the box. DOWNLOAD A RETURN FORM if you don't have one.

- Pack and seal your box securely, in the original package if possible.

Please return your package to:

Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221

- Packages must be returned prepaid. We do not accept COD.

- We recommend you insure the package with the shipping carrier of your choice.

Refunds to credit card

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Contact Us

24 hours/7 days a week

1-888-824-8826

customerservice@shop.juicycouture.com

Return/Exchange a gift

If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1.888.824.8826. We apologize for any inconvenience this may cause.


Returns policy for DVF

RETURN POLICY

DVF.com offers FREE returns within 30 days.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater and we will charge you the difference.

Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater and we will charge you the difference.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.


For your convenience, orders shipped within the US will have a UPS return label included with the package (excluding luggage). You may drop your return off at any UPS location for shipment or schedule a pickup with UPS.com. Please retain a record of the return tracking number for future reference.

Please send all returns and exchanges to the following address:

UNITED STATES & CANADA (APPAREL & ACCESSORIES ONLY)
DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

UNITED STATES (LUGGAGE ONLY)
Diane von Furstenberg Luggage Returns
c/o Randa Logistics
201 Ireland Drive
Suite 108
McCarran, NV 89434

RETURN STATUS

Your return will be processed within 10 business days after delivery. While we are unable to provide delivery confirmation, you will receive an email with the refund total when the return is complete. Please allow a few additional business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be glad let you know when your refund should be completed. We do not reimburse shipping fees. Please contact us at CSEShop@DVF.com or 888-472-2383 for assistance.


Returns policy for Tilly's

Q: What is Tillys.com's Return Policy?
A: Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES

Q: How can I return or exchange merchandise ordered from Tillys.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

1. Return To A Tilly's Store 
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store. Use our Store Locator to find the nearest Tilly's store.

2. Express Exchange 
Need it in a hurry? Simply call this toll-free number: 866-4TILLYS (866-484-5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.

3. Return or Exchange By Mail 
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.

 

SmartPost Return Label:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at http://www.usps.com/pickup . You can track your package at www.fedex.com/us using the tracking number at the bottom of your shipping reciept.

If you don't have a SmartPost Return label, please send your pre-paid, insured package to:

Tillys.com 
E-Commerce Returns 
17 Pasteur 
Irvine, CA 92618 

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT

Q: What if I need to make a return, but I've lost my original receipt? 
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at customerservice@tillys.com.

 

GIFT RETURNS

Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866-4TILLYS (866-484-5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit.


Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for Blue & Cream

Blue & Cream - Returns & Exchanges:

Receiving Your Return Authorization:

 

* Contact Blue&Cream customer service for a Return Authorization (RA) within 5 days of delivery by emailing estore@blueandcream.com or calling 888.517.7773.
* Once you have received approval, fill out the RA form that is provided with your shipment.
* Blue&Cream will only accept returns with a proper Return Authorization number. This number should be printed on the outside of the package.

 

Receiving a Refund:

Only full priced items are eligible for a refund. A Return Authorization must be requested within 5 days of receipt of your shipment. A full refund will be extended once a Return has been Authorized and the Return Authorization process is followed.

Returned Merchandise must be accompanied by your original receipt, and merchandise must be in its original condition. Merchandise returned without the original security tag, or a damaged security tag, may not qualify for a refund or exchange.

Once Returned Merchandise is processed, Refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process. However, www.blueandcream.com will email you receipt confirming your refund once the merchandise has been received and processed. To request receipt, please email estore@blueandcream.com with your original order #.

Further policies that relate to Returns or Return Authorizations are as follows:

* All Sale items are final sale.
* Handbags, bikini, underwear, accessories and discounted/sale merchandise are considered FINAL SALE and no Return Authorization will be granted.
* Merchandise must not be worn, altered or washed.
* Footwear must include the original shoebox in its original condition, without postal labels and may only be returned for a size exchange.
* International sales are FINAL SALE and not eligible for return/exchange for any reason.
* Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
* Shipping and handling charges are not refundable.

 

Late Returns:

Your item(s) should be sent back to us within 5 days. Returns outside this window are considered Final Sale.

Faulty Goods:

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair items if faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Price Matching:

Blue&Cream is happy to extend special consideration for "price match" requests on an order if request is submitted prior to purchase. Please be aware that the "price match" function implies that the exact style and size of an item must be available for purchase at a competitive retailer at the time your request is made, or a "price match" adjustment may not be accommodated.

Exchanges:

There is a $10 shipping charge to exchange items for a different size. All exchanges are based on stock availability. Simply request an RA number by contacting Blue&Cream customer service.

Unauthorized Returns:

Returns that do not meet the qualifications for a returnable item will be returned to sender or a credit will be issued less a "Restocking Fee" of Blue&Cream's determination.

Exchange Policy

Blue&Cream accepts exchanges on like items if the following conditions are met:

* Customer obtains a Return Authorization code from Blue&Cream by emailing us at estore@BlueandCream.com
* The exchanged item meets all Return Policy requirements.
* The item requested for the exchange is identical (except size and color) to the item originally ordered.
* The item requested for the exchange is in stock.

ALL Returns and Exchanges not meeting any of the above criteria will be returned at the customers expense. Blue&Cream recommends insuring all packages, as Blue&Cream is not responsible for any packages sent by customers.

 

How to Request a Return/Exchange

To request a return or exchange, please email us at estore@BlueandCream.com and include the following information:

* Your order number found on the packing slip or email receipt. * Your reason for returning/exchanging the item. * If the request is for an exchange, please include the size or color that suits your needs.

PLEASE NOTE : Return requests not meeting the above conditions will NOT be accepted.

 

Where do I send my return or exchange?

Once you email estore@BlueandCream.com , you will then be provide with additional instruction

Reminder: Blue&Cream recommends that you insure your packages, as Blue&Cream does not accept any responsibility for packages sent by customers.

 

How do I make a return or exchange?

Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).


Returns policy for Blank NYC

WHAT IS YOUR RETURN POLICY?

Blank NYC will accept returns* for items purchased on the BlankNYC.com store within 10 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted. 

*No returns are allowed on Final Sale items.

HOW TO RETURN AN ITEM?

All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by accessing [http://www.blanknyc.com/store/awrma/guest_rma/index].
 
HOW WILL MY RETURN BE PROCESSED?

 Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.       

Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.


Returns policy for CAMI AND JAX

CAMI AND JAX SHIPPING INFO /RETURN POLICY

 

Shipping and delivery:

All orders are processed within 1-2 business days. Please note: If you place an order after 5pm PST on a Friday your order may not ship until the following Monday.

Free standard shipping via USPS priority mail on all orders over $200. Please allow 2-3 days for delivery. Tracking will be provided when available.

Expedited shipping available at extra cost. Please email for details. International orders ship for a flat rate of $15. Please allow 7-10 days for delivery.

In-store return policy:

CAMI AND JAX is happy to offer exchange or store credit on all unworn, non-sale items purchased at our retail boutique within 14 days of original purchase, with receipt. 

Online Return Policy:

CAMI AND JAX will gladly accept any non-sale items bought through our website for exchange, store credit or refund.

Please note that all swimwear must be unworn, unwashed, with original tags attached and hygiene strip in place. 

Exchanges and returns must be initiated within 7 days of receipt.

All refunds to original form of payment will have all of the shipping costs deducted from the refund total when processed. There is no restocking fee, and shipping costs will be waived in case of exchanges and store credit refunds on US orders. For international returns/exchanges, shipping costs will be deducted as well. 

Our stock is limited, to begin the exchange process and reserve your replacement, please email us ASAP at info@camiandjax.com!

A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. FINAL SALE items include permanently reduced items bought instore, online and at trunk shows/sample sales. Please note that this does not apply to temporary promotional discounts. 

If you have any questions at all please email us, call us or stop by! We want you to love your CAMI AND JAX purchase and are more than happy to help! 

For any fit, style, color or print queries please email or call!

info@camiandjax.com

1-310-614-8310

 

Aloha!

ps. Don't forget to tag us on social media or review us on YELP! #camiandjax